Answers to the most frequently asked questions
Answers to the most frequently asked questions
We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.
Absolutely! We would be glad to speak with you about the survey. After you’ve had a chance to review the FAQs on this site, feel free to reach out to us directly to set up some time to meet. We can address any concerns you have or tell you more about the benefits of participation. You can reach us at email@example.com or call us 1-800-338-3282, Option #2.
Participation in our survey has a few great benefits for your institution. First, your participation ensures that students have access to the most comprehensive, up-to-date information available. This fuels their college search and helps drive them toward schools that fit them best. Second, your institution is exposed to millions of students and families that visit our website each year. Your profile is easily searchable and with an updated presence you will get much more interest in your school and better fitting applicants. Finally, our print products make their way into the hands of school libraries, guidance counselors, career centers, bookstores, and retail markets putting your school front and center as a resource for exploring school options.
The data we collect is made available on Petersons.com as well as in our print publications that are distributed to libraries, career and advising centers, guidance counselors, as well as bookstores nationwide. Your data is seen by millions of students across the globe, providing exposure to your school and helping students make the right choice for their academic future.
Participation in any of Peterson’s surveys is free. The data you submit is used to create your profile page on our website. Our mission is to connect students with the information they need to make informed choices about their college search. Institutions can complete the survey and have their data presented on our college search website and in our publications at no cost.
No, Peterson’s only provides data for reference purposes. Our goal is to empower students with the information they need to help them follow the correct path on their college journey. We do not rank schools or provide comparisons that place schools against each other.
Yes, we provide PDF versions of each of our surveys for you to review and share with your colleagues. You can download these from our website here.
The PDF versions of our surveys are full replacements for the online version of the survey. If you would rather complete the survey in the PDF, you can do so and send it directly to us or submit it through our website here. Feel free to enter your answers into the PDF, save it, share it among colleagues and send it our way when you are done. You can reach us via email at firstname.lastname@example.org or via telephone at 1-800-338-3282, Option #2.
First, you should check your junk mail folder. Many institutions have email filtering systems that incorrectly classify our invites as SPAM. Also, if we have lost touch with you over time, we may have sent it to an old contact we have on file. In any case, you should contact our research team. They will be able to issue you a survey invitation and an access code to get you started. You can reach us via email at email@example.com or via telephone at 1-800-338-3282, Option #2.
Each survey we deploy has a single contact from your institution who will receive the survey via email. The respondent depends on the survey. For example, our Financial Aid survey generally goes to someone in the Financial Aid office while our Undergraduate survey typically goes to a department like the Office of Institutional Research. If you would like to know who the contact person is or would like to change it, email us at firstname.lastname@example.org or call us at 1-800-338-3282, Option #2.
Unfortunately, the survey tool we use, Qualtrics, is designed to have one respondent per survey. This is to eliminate duplicate survey responses. As such, we are not able to email the survey to more than one individual at a time. However, we have two options to assist you. First, we can issue individual links to multiple people at your institution so that each of you can work on a section of the survey. The catch here is that you can’t work on it at the same time. Someone needs to finish their work, submit the survey, and then the next person can begin. Alternatively, you can utilize the PDF version of our survey to work on separate sections independently. Once you finish your sections you can send us the PDF files your team used, and we will combine them into a single submission for you and that will complete the survey.
The first thing you can do is add the email address email@example.com to your address book. Doing so marks the address as a more trusted email provider and will decrease the likelihood it gets marked as spam. If this doesn’t resolve the issue, you can request that your IT department whitelist the servers from which our emails originate. We use Qualtrics as our survey tool and you should whitelist the following IP address ranges: 184.108.40.206/22 and 220.127.116.11/22.
As with any online tool, you might experience issues taking our survey. We apologize for this and want to help you in any way possible. Whether you are experiencing an issue with the survey website itself, have questions, or need clarification, you can reach out to us anytime at firstname.lastname@example.org or via telephone at 1-800-338-3282, Option #2.
We can provide a copy of your survey responses if the survey is still current. However, we are unable to provide survey responses for previous survey administrations. If you would like a copy of your responses just reach out to us at email@example.com or call us at 1-800-338-3282, Option #2.
Our survey deadlines are much sooner than IPEDS because we want to get your data into the hands of families that need it now. The IPEDS data is due much later and isn’t actionable for students who are looking at schools now. By completing our survey earlier in the year, we can get updated and relevant data into the hands of families that need it now.
Yes, you can send your CDS to us and we will use it to partially complete your survey. If you are not able to take our survey, we are happy to accept the CDS in lieu of completing it, however, our survey does have questions that aren’t included in the CDS so we still encourage you to complete our survey.
If you only need to make a slight adjustment you can simply contact us with the new information, and we can make the change for you. If you need to revisit several sections of the survey, we can issue you a new link that allows you to edit anything in your survey response. Simply reach out to us at firstname.lastname@example.org or call us at 1-800-338-3282, Option #2.
These surveys are unique in that we need to populate your programs into the survey before you begin. We start with the programs that we have on record for your institution, but this listing may be out of date. The easiest way to provide an update is to use this form to submit them to us. Once we receive your edits, we will make the changes and reach out to you to let you know it has been completed, usually within 24 hours. If you would rather submit the edits directly or have a website we can reference you can email us at email@example.com or call us at 1-800-338-3282, Option #2.
Participation in Peterson’s surveys is completely optional. It comes with many benefits and we hope that you will continue to participate but you can simply ignore our survey invites and they will stop after the survey administration period. Our website and print materials are based off institutions listed in the federal IPEDS database. We are not able to remove your school from our site unless it is no longer in operation. If you choose not to participate, your school’s data will reflect the most recent time that you took our survey.
We list many different types of scholarships on our website and we don’t restrict them based upon area of study or scholarship type. However, we do have a few criteria that could exclude you from our site. First, we do not accept scholarships that have a very limited geographic eligibility criterion. For example, if your scholarship is from a local neighborhood association in your community and is only available to students living in that neighborhood it would not be a good fit for our site. Also, we do not accept scholarships from individual schools. So, if your scholarship is only available to students attending a certain high school or a school district it would not be a good fit for our site either.
The data we collect is made available on Petersons.com as well as in our print publications that are distributed to libraries, career and advising centers, guidance counselors, as well as bookstores nationwide. Your data is seen by millions of students across the globe, providing exposure for your scholarship award and valuable funding opportunities for students on their college journey.
Participation in any of Peterson’s surveys is free. Our mission is to connect students with the information they need to make informed choices about their college search. Scholarship providers are invited to complete the survey so that their awards will be featured on our website and seen by millions of students who are looking for funding opportunities for school.
We welcome the submission of scholarships at any time of the year. We focus our data collection efforts during certain times of the year, but we are always happy to take your information anytime and get it put on our site. All you need to do is reach out to our research team. We will issue you a survey to complete, even if it is outside of the survey window, and completing that survey will get your scholarship listed on our website. You can reach out to us anytime at firstname.lastname@example.org or via telephone at 1-800-338-3282, Option #2.
We always make our best efforts to ensure that our database is accurate and relevant to students and families. If you are no longer offering a scholarship that is listed on our site you can either wait until the next survey cycle and remove the scholarship while you take the survey or you reach out to us and we can remove it for you. You can reach out to us anytime at email@example.com or via telephone at 1-800-338-3282, Option #2.
First-time freshmen are students who have never attended college until the current academic year. Other first-year students refer to students who have been to college before but are still considered a first-year student.
No, for foreign students we adhere to the IPEDS definition. In this case, foreign students are only reported as nonresident aliens and should not be included in the student counts for each individual racial/ethnic category.
SAT and ACT scores now include both the scores for the individual sections of the test as well as the composite scores. SAT has undergone some changes in recent years and now reports scores on a 1600-point scale, where previously they were reported on a 2400-point scale. We ask that you report your SAT results using the new 1600-point scale. If you have 2400-point scores you can use the concordance tables made available by College Board to convert them to the new scale. The concordance table is also available as a link in the survey itself.
Currently, our survey aligns to the IPEDS gender categorizations that are restricted to a binary gender selection. For now, we ask that you follow your institution’s internal policies on reporting these statistics to IPEDS. However, we will be implementing non-binary gender selections in the 2021 cycle of surveys so you will soon be able to report gender according to the preferences of your students and employees.